Incident Reporting

Recording, reporting, managing and learning from incidents is important. All staff in the organisation are responsible for reporting incidents. If an incident occurs which results in harm to a patient, client or visitor a ‘Being Open’ meeting will be offered.

A full and honest explanation will be provided and an apology given.

If you experience an unexpected event or circumstance which resulted in or could have resulted in injury to yourself or loss or damage to your property as a result of your contact with the Trust or its staff it is important that you tell us. Similarly, notify us if you have a worry or concern about something which could potentially cause you harm as a result of your contact with us.

Complaints/Service User Experience Office
Northern Health and Social Care Trust
Trust Headquarters
Bretten Hall
Antrim Area Hospital site
Bush Road
Antrim
BT41 2RL
028 9446 5211
Email: user.feedback@northerntrust.hscni.net 

Page last updated:31 October 2014