 |
 |
| Home | Contact Us | Accessibility | |
|
| Causeway Hospital Information |
CAUSEWAY HOSPITAL INFORMATION
Charter for Patients and Clients
Clinical & Professional Teaching
Statutory Benefits – Information for In-patients
Contact Details
Causeway Hospital
4 Newbridge Road
Coleraine
BT52 1HS
Tel: (028) 7032 7032
Minicom Text Phone (028) 7031 6188
Introduction
Work on construction of the 235 bed Causeway Hospital began in July 1997 and was completed in autumn 2000. The fully commissioned and equipped hospital was opened in spring 2001. At a cost of approximately £55 million, the Causeway Hospital project represents the largest single investment in health care in the Northern Health and Social Service Board area. Causeway Hospital provides high quality services primarily for the population of the Causeway area, in a modern facility.
Access to the hospital by public transport is by bus only. Timetables for the services provided can be obtained by contacting Translink on (028) 7032 5400.
Main Hospital Services
 | General medicine, general surgery, geriatric medicine, acute mental health, obstetrics, gynaecology, paediatrics, anaesthetics, dermatology, urology, intensive care unit and coronary care. |
| Out-Patients Department |
| Radiology Department (X-Ray) including CT scanner |
| Pharmacy |
| 24 hour Accident and Emergency Department |
| Laboratory |
| Rehabilitation department, including physiotherapy, occupational therapy, dietetics and speech therapy services |
| Social work department |
| In-patient theatres department (3 theatres) |
| Day procedure unit (2 theatres) |
| Support services, including catering, domestic services, medical photography and information services |
Hospital Design
The two storey hospital building consists of an east and west wing, linked by a central main reception area.
All departments are linked to a central corridor (the hospital “street”) running the entire length of the hospital. This allows for ease of movement from one department to another.
Specific design features include:
| Facilities for disabled users including access to and throughout the hospital, car parking, toilets and lifts |
| Landscaped courtyards which are overlooked by ward areas and accessible to patients |
| Energy efficient double glazing, insulation and heating system |
| Landscaped grounds to take full benefit of existing natural features and marked out walks |
| A Large Bore Air Transport System is installed in the hospital to remove hospital waste and dirty linen using ducting and vacuum suction. This is the first system of its kind to be installed in a UK hospital and offers benefits in terms of hygiene and reduced transportation of waste along hospital corridors. |
| A Small Bore Air Transport System is used throughout the hospital for fast efficient movement of laboratory samples and other items |
| A helipad has been provided for occasions where patient transportation by helicopter is essential |
| Access to and from the hospital site, especially for emergency vehicles, has been enhanced by the upgrading of the A26 (Newbridge Road) |
| The hospital is equipped with a telemedicine video link whereby expert medical advice can be transmitted between hospitals throughout the UK and to GPs. |
Area of site |
40 Acres |
Floor area |
31,200 square meters |
Car parking spaces |
660 with CCTV coverage for added security |
Charter for Patients and Clients
The Charter for Patients and Clients was launched on 10 March 1992, with the aim of making personal health and personal social services in Northern Ireland more responsive to your needs when you need to use the services. Although it is now considered outdated the principles are still appropriate.
As a patient in the Causeway Hospital, you have a right to:
| be treated politely and with respect. |
| receive care and treatment on the basis of need regardless of your ability to pay. |
| receive emergency care and treatment at any time. |
| be given clear information about any treatment or care that you may receive, including any risks and any alternatives. |
| be kept informed of your progress when you receive care and treatment. |
| choose to give or withhold permission to medical or other care and treatment. |
| choose whether or not to take part in research and student training. |
| ask to see information held about you in keeping with the Data Protection Act 1998. |
Since the Charter was introduced in 1992 extra standards have been introduced. For example, the Maternity Services Charter was introduced in September 1996 and the Charter for Children and Young People was published in March 1997.
Causeway Hospital also operates a “Whole-Hospital Philosophy of Care and Treatment”.
Violence Against Staff
Causeway Trust holds its staff in high regard and recognises that they are the organisation’s most valuable asset. In recognising the needs of patients and clients, and welcoming complaints as a contribution to an improved service, the Trust is concerned to maintain the right of each member of staff to be treated with courtesy and respect. Verbal or physical abuse of staff will not be tolerated.
There is an expectation that patients, visitors and members of the public generally will treat staff with courtesy as they carry out their duties in the best interests of those they care for.
Coming Into Hospital
If you are coming into Causeway Hospital as an in-patient you may be worried, particularly if this is your first hospital stay. Hospital staff are trained to make your stay as pleasant as possible and will try to reassure you during the course of your stay. If you have any problem regarding your care, please contact the nurse manager or the senior nurse on duty in the ward at the time.
Hospital staff are committed to providing and delivering high-quality health and social services and aim to meet your needs. By monitoring quality and efficiency of services, the Trust is better able to make use of the resources available to it. If you would like to help us achieve this, please complete a Service User Feedback Card and place it in one of the red boxes located around the hospital. Alternatively you may write to the Chief Executive of the Trust or one of the hospital directors
Hospital Directors
Director of Acute Hospital Services
Causeway Hospital
4 Newbridge Road
Coleraine
BT52 1HS
Telephone: 028 7034 6011
Fax: 028 703 46190
Executive Director Medical Services
Causeway Hospital
4 Newbridge Road
Coleraine
BT52 1HS
Telephone: 028 7034 6164
Fax: 028 7034 6190
Permission for Treatment
One of the basic principles of health care is that you have the right to give or withhold consent before you are examined or treated. While this is a general principle, there are circumstances which justify you being examined or treated without permission. Wherever possible, hospital staff will endeavour to respect your wishes at all times.
As a patient, you should be given enough information about your medical condition, proposed treatments, possible alternatives and any substantial risks, to allow you to make a balanced judgement as to whether to give or withhold permission for treatment.
If a young person over 16 years of age gives his or her permission to be examined or treated further permission for that examination or treatment is not needed from a person who has parental responsibility.
For children under 16 years of age, hospital staff must be satisfied that the child has enough understanding of what is involved in the treatment. If the child has enough understanding of what is proposed, that child may agree to a doctor or other health professional making an examination or giving treatment.
Clinical & Professional Teaching
Practical experience is a key part of clinical and professional training. Students from various professions work alongside fully qualified staff in Causeway Hospital to gain experience in a safe learning environment. The involvement of patients in teaching practice is vital however, as a patient you may say that you do not want students to be involved in your care or treatment and this will not affect your treatment in any way.
Exchanging Information
Hospital staff need personal information about you to make sure that you are given proper care and treatment. This information is kept securely, together with details of your care, in case it is needed again in the future. Information is not held indefinitely however, and is disposed of in line with statutory guidance.
Some of this information (usually anonymised) may also be used for other reasons, for example to help us protect public health generally and to help the Health and Personal Social Services to:
| Run efficiently |
| Plan for the future |
| Train its staff |
| Pay its bills |
| Answer for its actions |
Information is also needed for medical or other health and social services research.
Everyone working in Health and Personal Social Services has a legal duty to keep your personal information confidential and, under the terms of the Data Protection Act 1998, information may only be used for the purposes for which it was obtained. Under this Act, you also have a right to see your health records. Requests should be directed to the Patient Services Manager, Causeway Hospital, 4 Newbridge Road, Coleraine and a small fee may be payable for this service.
What to Bring
When coming in to hospital, please bring your personal toiletries, including soap, towel, face-cloth, toothbrush, toothpaste, shaving kit, hairbrush or comb and a box of tissues. You will also need slippers, dressing gown and a change of nightwear. If you are a maternity patient, please also bring details of your blood group and white antenatal card if possible.
You should arrange for your relatives/friends to take home any personal clothing, shoes and other items which you will not need in hospital. The nursing staff will tell you when you should have these items brought back.
You should mark personal clothing with your name. You also should make your own arrangements to have personal clothing washed while you are in hospital. In exceptional circumstances personal clothing may be washed in the hospital laundry, however, the hospital does not accept any responsibility for damaged or lost items. Hospital staff will arrange for any items of clothing which are loaned to a patient to be washed in the hospital laundry.
You must tell the ward manager/senior nurse if you bring an electrical appliance into hospital as, for health and safety reasons, these must be inspected and tested before they are used in the hospital.
You may want to bring some ‘small change’ with you – for example a small amount of money with which you may purchase a daily newspaper or a telephone card.
What You Should Not Bring
You should not bring with you:
Valuables (especially jewellery) or money, apart from a small amount of money for newspapers etc
If you have to bring valuables or money, hand them immediately to the ward manager/senior nurse, who will forward them to the Hospital Cash Office for safekeeping. Any cash which you hand over to hospital staff will be deposited in the bank and will be refunded to you by cheque when you leave the hospital, or as soon as possible afterwards. You will be given a receipt for all items handed over to the hospital for safekeeping, but responsibility will not be accepted for any personal property which you choose to keep with you.
Mobile Telephones
The use of mobile telephones is not permitted within the hospital building as they may interfere with medical equipment. They may however be used outside the hospital.
Medicines
When in hospital, the doctor treating you may want to prescribe medicines or other treatment. Before doing so, the doctor will want to know what medicines you are already taking or have with you. So it is very important that you bring all your medicines with you and that you tell the ward manager/senior nurse about them when you arrive in the ward. It could also be dangerous for you to take medicines which your hospital doctor does not know about. You should always tell the nurse about any medicines which your relatives bring you from outside the hospital. Any medicines you bring with you will be returned to you when you are going home.
If you hold a special card which gives details of any current treatment, please bring this into hospital and show it to the doctor or senior nurse.
Gifts of Food
Flowers are usually a welcome gift for patients – apart from the Intensive Care Unit and the Coronary Care Unit, where flowers are not permitted. In the Gynaecology Department, each patient may have up to 2 bunches of flowers. Patients may not be permitted to accept gifts of food, fruit, minerals etc. Nursing staff will tell you when this is the case and the reason for it.
It is particularly important to ask nursing staff for advice about gifts which may be brought to a child in hospital.
Hospital Routine
The hospital day starts early and bedtime is usually sooner than at home. Rest is however an important part of treatment.
The ward manager and nursing staff are responsible for your general nursing care. Please feel free to speak to them if you have a problem. If they cannot deal with it personally, they will tell you or if possible they will contact the person who will be able to help you.
When giving your medical history to the doctor, please help all you can. All information is important. If you want to know anything about your illness, please ask the doctor. Relatives may arrange an interview with the consultant by speaking to the ward manager or senior nurse, provided this is acceptable to the patient.
You may be visited by other professional staff – for example, a dietician, social worker, physiotherapist etc. Each is a member of the team responsible for your care and treatment.
During your stay in hospital and especially after surgery, you may need assistance from the nursing staff to move in bed or get into or out of bed. Due to recent legislation nursing staff are no longer allowed to physically lift patients except in emergency situations and must use the specialised equipment provided for this such as sliding sheets or hoists instead. This is to protect staff from injury.
Visiting Times
Visiting is at the discretion of the ward manager/senior nurse at all times. There will be times when visitors will be asked to leave the ward until treatment or personal care is carried out, or during mealtimes and rest periods. Visiting may also be restricted following an operation or procedure or if the patient requests it.
Normal Visiting Times:
Surgical Wards
2pm – 4pm daily |
(Surgical 1 and 2) |
7pm – 8.30pm daily |
(Surgical 1 and 2) |
Medical Wards
2pm – 4pm daily |
(Medical 1 and 2) |
7pm – 8.30pm daily |
(Medical 1) |
7pm – 8pm daily |
(Medical 2) |
Coronary Care Unit/Medical Monitoring Unit (CCU/MMU)
Open visiting is normally allowed except during rest periods ie 12noon – 2pm and 5pm – 5.30pm daily. Staff may restrict visiting further depending on the condition of the patient and to accommodate the medical or nursing care of the patient.
Only two visitors are permitted to each bed at any one time.
Intensive Care Unit
From 11am daily, at the discretion of ICU staff. Visitors are restricted to immediate family members only.
Gynaecology Ward
2pm – 4pm daily
7pm – 8pm daily
Maternity Ward
Visiting is relatively unrestricted in the Maternity Ward, however, staff may restrict visiting in certain circumstances for the benefit of the patient.
Visiting is not permitted however between 11.45am and 2pm or 4.45pm – 5.15pm.
Children’s Ward
An open visiting policy is in operation in the Children’s Ward. However there is a parents only policy after 8pm.
Rehabilitation Ward
2pm – 4.30pm daily
7pm – 9pm daily
Ross Thomson Unit
Mon-Fri |
12.30pm -1.30pm |
4pm – 9pm | |
Sat & Sun |
10am – 9pm |
Facilities for Relatives
There are facilities for relatives in Causeway Hospital, including some rooms for overnight stay for use by parents of a sick child or close relative of a very ill patient. Nursing staff on the ward will provide more information about this where necessary.
Private Patients
The Trust has formal agreements with BUPA Insurance Ltd and PPP Healthcare Group to treat patients within their schemes who are identified to the Trust as private patients.
If you come into hospital as a private patient, the hospital consultant responsible for your care will have arranged for you to fill in a form ‘Undertaking to Pay’ for hospital private patient charges. Hospital charges are separate from professional fees charged to you by consultant medical staff. If you are in a private medical insurance scheme you should check with the insurance company prior to admission to confirm cover.
You should not sign an ‘Undertaking To Pay’ form until you have been told about:
| the nature of the accommodation available, for example single room or other accommodation; and |
| the elements of the charge for which you must pay and an estimate of the total hospital charge you will have to pay. |
Please note that there is no absolute guarantee that a private patient will have a single room for the duration of the hospital stay as single rooms are allocated first on the basis of the clinical need of the patients.
Further information regarding private patient charges and facilities is available from the private patients officer, telephone 028 7034 6052.
Amenity Patients
The facility exists for a limited number of National Health Service patients (not private patients) who want to pay for privacy, either in a single room or a ward with a limited number of patients. You must arrange this with the ward manager before you come into hospital. If you choose to pay for privacy you will be known as an ‘Amenity Patient’ and will be required to sign an ‘Undertaking to Pay’ form.
Again it is clinical need which decides whether a patient is allocated a single room or a bed in a smaller ward, and this may affect any prior arrangement which you may make for amenity accommodation.
Further information is again available from the private patients officer, telephone 028 7034 6052.
Enquiries About Patients
While hospital staff encourage close relatives and friends to ask about patients during their hospital stay, from experience, it is best if full information is only given to one close relative or friend whom the patient has chosen. Other relatives and friends should (where possible) be asked to contact this person for information.
The telephone number for each ward is listed below. If you do not know which ward the patient is in, please telephone Causeway Hospital 028 7032 7032 and the hospital telephonist will do their best to advise you.
Most of the patients in Causeway Hospital have a bedside telephone with its own number. Patients can give this number out to anyone they wish and can make calls out using a phone card.
Causeway Hospital Telephone Number: 028 7032 7032
Ward Telephone Numbers:
Surgical Ward I |
028 703 46159 |
Surgical Ward II |
028 703 46161 |
Medical Ward I |
028 703 46191 |
Medical Ward II |
028 703 46197 |
Coronary Care/Medical Monitoring Unit |
028 703 46120 |
Gynaecology |
028 703 46061 |
Obstetrics |
028 703 46128 |
Paediatric Ward |
028 703 46059 |
Acute Psychiatry (Ross Thomson) |
028 703 46116 |
Security
During the planning process of the Causeway Hospital building project, a number of steps were taken to try to provide a high level of security. This has been achieved as far as is possible in a large building where public access is essential.
The steps include:
| Close circuit television throughout the hospital and its grounds including car parks. |
| Restricted access into and out of the hospital through the Accident and Emergency Department between 9pm and 8am. |
| Controlled access to ward areas using an electronic intercom system. This system operates 24 hours a day in the Maternity and Childrens’ wards and at all times outside of visiting hours in other wards. |
Smoking
As a health care provider the Trust has an obligation to promote health and to provide a healthy environment. Consequently a NO SMOKING policy is in operation in or around the hospital premises. Visitors, patients and staff are not allowed to smoke on hospital grounds and it is the responsibility of staff to encourage patients not to smoke.
Statutory Benefits – Information for In-Patients
Statutory Sick Pay
If you are employed, you may be entitled to Statutory Sick Pay (SSP) from your employer. For this purpose you will need a ‘hospital inpatient certificate’ showing the date you came into hospital and how long you are expected to be in hospital. You may get this certificate from the ward manager. You should make sure that you fill in certificates and send them to your employer without delay.
Incapacity Benefit
If you are not working for an employer or you are self-employed or you have received sick pay for 28 weeks, this may apply to you. You will need a ‘hospital in-patient certificate’ from the Ward Manager. It would be helpful if you brought a note of your national insurance number as it is needed on the certificate. After you have filled in the certificate you should send it immediately to the Department of Health and Social Services at the address shown on the back of the certificate. Do not delay otherwise you may lose benefit. If you are employed, your employer may also want to see this certificate.
Income Support
You may be entitled to Income Support while you wait for your other benefits. This will be assessed depending on your circumstances. You can get application forms from your local Social Security Office.
Pension or Other Benefits
If you are a pensioner, or are receiving social security benefit, you should tell the appropriate office that you are coming in to hospital. Please see the instructions which you can get from the Department of Health and Social Services about benefits. If you are a war pensioner, please bring with you your war pension book, or your war pension number.
Services Available
Telephones
There are excellent telephone facilities available including:
Bedside telephones (beside telephony system) in most wards, except the Department of Psychiatry, Ross Thomson Unit. You may purchase a prepayment card from the hospital shop. Outgoing calls may be made by patients using the prepayment card and incoming calls may be received by patients without having to purchase any cards. Outgoing calls are charged at BT Payphone rates. Each bed has its own telephone number which patients can give to their relatives for incoming calls which are free to the patient but are charged at an enhanced rate, e.g. 25p/minute from land lines at date of going to print, to relatives using the number. There is an answering service to inform callers when the system is switched off to provide patient rest periods i.e. 12.00 - 14.00 and 23.00 – 07.00. Full operating instructions will be provided at each bedside and printed on the reverse side of cards. A portable Minicom Text Phone for use by patients with hearing and / or speech impaired callers may be used with the bedside telephone – nursing staff will arrange this on request.
20 Public coin-operated telephones located in:
| Main Entrance (including wheelchair access and Internet) |
| Accident and Emergency entrance |
| Day Procedure Unit entrance |
| Ross Thomson Unit entrance |
| Restaurant (first floor) |
| Ground Floor Hospital Street |
- Opposite Gynaecology
- Opposite West Lift lobby
| First Floor Hospital Street |
- Medical/Surgical
- Medical/Maternity (Lift Lobby)
| Children’s Outpatients (Main Desk) |
| Outpatient Department 1 |
| Maternity/Neo-natal (Beside Emergency Store) |
Induction Loop Aids for use with hearing impairment are available at the Reception areas in Main Entrance; Accident and Emergency, Day Procedure Unit; Ross Thomson Unit and at the ward base in the Rehabilitation Ward.
A Minicom Text Phone is available for use by Hospital Telephonist for communicating with hearing and / or speech impaired callers.
Mobile telephones are to be kept switched off inside the hospital building at all times since the signals transmitted from these phones can have a detrimental effect on Electro-Medical Equipment.
Radio and Television
Remote control colour televisions are provided free of charge in all wards except the Department of Psychiatry Ross Thomson Unit and in all day rooms and waiting areas without exception. Headsets are provided for patients to use radio and television in the ward without disturbing other patients. Please show consideration for other patients who may find the noise disturbing.
Personal electrical appliances can only be brought into the ward with the permission of the Ward Manager for safety reasons as all portable electrical appliances including televisions and radio must be tested and approved for use in the Hospital.
Hospital Radio
Causeway Hospital Radio Station was launched in 2001. Patients may listen to it on channel 6 using the headset provided at the bedside. Radio station volunteers also visit wards to collect requests from patients. If you would like more information about Causeway Hospital Radio or would like to become a volunteer, please leave a message for the radio volunteers on telephone number 028 7034 6005.
Library
Books are available free of charge from the mobile library which visits wards on a regular basis throughout the week. Books may be returned to the library, given to a member of staff or deposited in one of the library bins located around the hospital.
Shop
There is a shop on the ground floor of the hospital near the front entrance which sells a range of items including confectionery, newspapers/magazines, toiletries, small gifts, cards etc. The shop also sells BT telephone cards for use with the bedside telephones.
Café Causeway Snack Bar
Café Causeway is located on the ground floor of the hospital and is open to the public. Its opening hours are 9.30am – 3pm Monday to Friday, 11am – 4.30pm Saturday and 12 noon to 4.30pm Sunday. The café sells a range of hot and cold snacks and drinks.
Automated Bank Machine (ATM)
An ATM is located in the hospital. Patients are reminded however, of the risk of having cash on their person or in their locker and are encouraged to keep only small amounts of ‘change’ for immediate needs.
Letters
Mail is collected and delivered on a daily basis by portering staff and patients may give stamped letters to a member of nursing staff who will arrange for it to be posted on their behalf.
Registration of Births
A Registrar visits the Maternity Department regularly. This means the birth of a child may be registered before leaving the hospital.
Advice on Social Services
Illness and going into hospital often bring personal or domestic problems for you and your family or carers.
If you have a problem with which you need help, the hospital social work team can help you get the most suitable type of support when you are preparing to leave hospital.
The hospital social worker can also give you information and guidance about convalescence, residential care, voluntary or self help support groups and other community resources.
Please ask the ward manager/senior nurse if you want to see the hospital social worker.
Hospital Chapel
The Chapel is on the ground floor of the hospital. It is open throughout the day and may be used by any patient, relative, friend or member of staff. Special services are also held in the Chapel, for example at Christmas, when patients may attend or listen to a service on the hospital radio channel.
Chaplains
Chaplains from the Church of Ireland, Methodist, Presbyterian and Roman Catholic churches visit the hospital regularly. It is up to each patient whether or not he or she wishes to be visited by a hospital chaplain. If you want to be seen by a chaplain you will have to provide details of your religion or faith. The Methodist chaplain will also visit patients of other denominations or cultures, at the patient’s request.
Hospital Chaplains can contact you if you have given details of your religion or faith. However, they cannot use this information to contact other clergy without getting your permission first. You may therefore want to make your own arrangements to inform your minister/priest that you are in, or are going to be in, hospital.
Hospital Chaplains may be contacted at telephone extension 5025 or 5026.
Leaving Hospital
When you are due to leave hospital, please think about the following:
Claiming Benefits
If you are claiming Statutory Sick Pay or Incapacity Benefit, ask the Ward manager/senior nurse for a ‘Hospital In-Patient Certificate’ showing the date you were discharged. Your GP will give you further medical certificates after this date if you need them.
Information for General Practitioner (GP)
Ask the ward manager/senior nurse for a preliminary report for your own GP. You should arrange to take this to your GP at the next available surgery session after you leave hospital so that any follow-up treatment may be arranged.
Arrangements for Getting Home
Make sure you know how you are getting home from hospital – check your transport arrangements.
Arrangements on Return to Home from Hospital
Make sure that you have made any arrangements at home for your return. If you, or your relatives/carers think there will be any difficulties in coping at home, tell the ward manager/senior nurse as soon as possible. It may be appropriate to refer you to the hospital social work team referred to earlier in this text.
Return of Library Books
Any library books that you may have borrowed should be returned before you leave the hospital.
Personal Belongings
Take care not to leave personal belongings behind as the Trust will not accept responsibility for such property.
Return of Hospital Property
Make sure you do not accidentally take hospital clothing, linens and so on which you have been using in hospital.
Review Appointment
If you are asked to come back for an out-patient appointment, make sure the appointment has been arranged and that you have a note of the date, time and location of the appointment.
Return of Items Handed in for Safekeeping
Collect any money or valuables you have handed in for safekeeping from the Cash Office.
Certificate of Confinement
If you are a maternity patient and need a ‘Certificate of Confinement’, please ask the ward manager/senior nurse for this before you leave the hospital.
Supply/Disposal of Medicines on Discharge
Normally when you leave hospital, you will be given a three-day supply of medicines. Your GP will be told about any changes in your medication in the discharge letter that you are given to take to him. Your GP will then prescribe further supplies as needed. You may be given more than a three-day supply of medicines in special circumstances.
You can arrange to get rid of unwanted medicines and drugs by talking to the nursing staff.
The ward manager or any of the nurses will help and advise you on any of these matters if you are unsure.
Comments/Complaints
Hopefully your stay in hospital will be a pleasant experience, however, there may be things which you think could be improved for patients. Your suggestions may help add to the comfort of others and are therefore very welcome.
Hospital staff try to provide a quality service to patients and their relatives and visitors. Mostly we succeed, but sometimes things may go wrong. If you feel that you would like to complain, you may do it in one of two ways – either verbally or in writing.
Usually, the best way to sort out a problem is to raise it, as soon as possible, with the person who is dealing with you. If you prefer, you can talk to that person’s manager. In any case you will be treated politely and fairly, and every effort made to sort your problem out there and then.
If you are not satisfied with the answers you are given, or you prefer to put the matter in writing, please write to:
Chief Executive
Causeway Health and Social Services Trust
8E Coleraine Road
BALLYMONEY
BT53 6BP
Telephone: 028 276 61368
Fax: 028 276 61201
There is more information on how to complain, or how to get help to complain in the Trust leaflet ‘Your Right To Be Heard’ which you may obtain from staff in the hospital.
The Trust also welcomes feedback on positive experiences and financial donations made by patients and their families, which are put to good use enhancing patient comfort in the hospital.