Frequently Asked Questions

How can I give feedback which will help improve services??

You can provide feedback directly to the service involved either verbally or in writing or if you would prefer to send your feedback directly to the Chief Executive you can write, email, telephone or call in person to the: Complaints/Service User Experience Office - see User feedback.

Where is my nearest A&E in the Northern Trust?

In the Northern Trust area there are A&E departments at Antrim Area Hospital and Causeway Hospital, Coleraine. There are Minor Injuries Units at Mid Ulster Hospital, Magherafelt and Whiteabbey Hospital.

Can I bring my children to hospital when visiting a relative?

It is advisable not to bring children to hospital in all but exceptional circumstances especially babies and young children under 13 years of age.

Where can I get help to give up smoking?

There are different types of support available to someone who wishes to give up smoking. For more information please read our Live Well section or contact our Health Improvement Service - call 028 2563 5575.

If I need advice on mental health, who can I talk to?

The Trust offers a range of services to those who are suffering from mental health problems. For more information please read our mental health contacts list for practical advice and support.

What area is covered by the Northern Trust?

The Northern Trust provides a broad range of health and social care services for people across the local council areas of Antrim, Ballymena, Ballymoney, Carrickfergus, Coleraine, Cookstown, Larne, Magherafelt, Moyle and Newtownabbey.

Where is Northern Trust headquarters?

The Northern Health and Social Care Trust headquarters is based at Antrim Area Hospital - Tel: 028 9442 4000.

How do I contact the children's social work service?

The Gateway social work service for children and families is the first point of contact for people who are concerned about a child or young person not already known to social services - Tel: 0300 1234 333.

Page last updated:30 June 2014