Health and Social Wellbeing

Alcohol and Substance Abuse
Addiction Northern Ireland (NI)
Provider: Independent Charity
Description: Addiction NI provides support and treatment to people affected by alcohol or drug addiction.
Contact Tel: 028 9066 4434
For more information see:

Alcoholics Anonymous
Provider: Independent Charity
Description: Alcoholics Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism.
21A Fountain Place,
Frequency: Every night at 8.30pm, Wednesday 12.00pm, Friday 12.30pm, Saturday 2pm and Sunday 11.30am
Location: George Sloan Centre, Pennybridge Industrial Estate
Frequency: Tuesday 8.15pm
Contact Tel: 028 9043 4848
For more information see:


Relationships and Alcohol Misuse
Provided by: Relate NI
Description: Delivered by Ballymena, Causeway and Cookstown Citizens Advice Bureaus, this scheme aims to help family members with their relationships, communication, manage conflict and develop a capacity for resilience. It also offers counselling premises in Ballymena, Coleraine and Cookstown. Each Citizen Advice Bureau will assist people who are experiencing financial difficulties or have debt problems relating to alcohol misuse.
Contact Tel: 028 9026 0882 or local contact 07977553334
Email: /

Think Drink (55+)
Description: Offers help and support to people aged 55+ who are concerned about their alcohol use. Support is also available for family members who are affected by an Older Person's alcohol use. The project aims to increase recognition and understanding on this often hidden problem. This project is delivered by Addiction NI and Causeway Rural and Urban Network (CRUN)
Contact Tel: 028 7034 4934 / 028 9066 4434
For more information see:

Befriending ‘In Touch’ Project
Provider: Action On Hearing Loss
Description: The ‘In Touch’ Project provides a free befriending service which aims to reduce isolation and loneliness for older deaf and hard of hearing people across Northern Ireland.
Contact Tel: 028 9023 9619
For more information see:

British Red Cross Home and Well Scheme
Provider: British Red Cross
Components vary but includes: supported hospital discharge transport, befriending, access to wheelchairs, Hand Arm & Shoulder Massage, signposting to other local/specialist services. Aims to be a person-centred service, help people withstand and recover from a Health Social & Care crisis and reaching out to Older people/ Vulnerable. The service aims to support people to experience - Reduced anxiety, Enhanced well-being, Improved confidence, Reduced Isolation, Improved Nutrition, Increased Resilience. Referrals will be taken for individuals; Living distant to families and friends, Being anxious about leaving hospital / recently leaving hospital, At risk of admission to hospital or respite care if practical support is not provided, During / following period of ill health in individuals own home, For a carer with an increased risk of social isolation – in need of emotional or practical support, Support after a recent bereavement, Resident within Northern H&SCT.
Contact Tel: 02870342569 / 07860715718

Good Morning Carrickfergus
Provider: Good Morning Carrickfergus
Description: The Good morning call service seeks to establish, deliver & provide support & information to older or vulnerable people via telephone support through the following: Providing a befriending service through regular telephone contact. Assisting in maintaining the service user's independence. Providing social interaction and reduced social isolation. Encouraging and developing social supports in order to reduce loneliness and isolation.
c/o Church of Nazarene, Oakfield Drive
BT38 7SP Carrickfergus
Contact Tel: 028 9332 9427
For more information see:

Provider: Praxis
Description: Praxis Care operates a volunteer befriending scheme which offers friendship and support to someone who has become isolated because of mental ill-health as well as individuals with a learning disability or acquired brain injury.
Contact Tel: 028 9032 0184
For more information see:

Cruse Bereavement
Provider: Cruse Bereavement Care
Description: Cruse Bereavement Care exists to promote the wellbeing of bereaved people and to enable anyone bereaved by death to understand their grief and cope with their loss.
Location: Causeway Office Robinson Hospital Ballymoney
Contact Tel: 028 276 66686
Helpline Tel: 0844 4779 400
For more information see:

Alzheimer’s Society Carers Support Group Ballymena
Provider: Alzheimer’s Society
Description: The Support Group gives family carers the opportunity to meet others in similar situations and a chance to share their experiences, concerns and problems in an understanding and confidential setting.
Location: Wilson House, Broughshane
Frequency: 3rd Tuesday of each month, 7pm - 8.30pm
Contact Tel: 028 9446 1717

Barnardos Young Carers
Provider: Barnardos
Description: Barnardo’s runs 20 services across the UK which work to support young carers and their families in a variety of ways: Helping the family to find the support they need, and are entitled to, from local services, so that a child’s caring responsibilities can be reduced. Supporting young carers to use local services such as sports clubs, support groups, and health centres. Providing advice and emotional support through counselling and drop-in sessions. Liaising with schools so that teachers can better support their students. Providing opportunities for young carers to take a break from their caring responsibilities, spend time with other young carers and share experiences
Providing opportunities for young carers to learn more about their parent’s illness or disability.
Location: Magherafelt
Contact Tel: 028 796 31344
Location: Coleraine
Contact Tel: 07833682077
For more information see:

Carers Northern Ireland (NI)
Provider: Carers NI
Description: Carers NI is part of Carers UK. It is a membership organisation run by carers, for carers across Northern Ireland providing information on all matters relating to caring.
Contact Tel: 028 9043 9843
For more information see:

Carers NI Support Group Ballymena
Provider: Carers NI
Location: Living Rivers Church 2-4 Railway St, Ballymena, BT42 2AB
Frequency: every 2nd Wednesday of each month 11am-1pm
Contact Tel: Mrs Roberta Whitbread 028 256 43647

Provider: CAUSE
Description: CAUSE is a peer-led charity in Northern Ireland directed and staffed by past and present carers. It provides practical and emotional support to relatives and carers of people with serious mental illness.
Contact Tel: 028 9065 0650
Helpline Tel: 084 5603 0291
For more information see:

Cedar Foundation
Provider: Cedar Foundation
Description: Cedar delivers a range of services that enable people with disabilities to get the most out of life and to be fully included in their communities. Our services are centred around the individual needs of each person and are delivered throughout Northern Ireland. Supported Living, Housing Support, Floating Support, Residential Care, Activities, Employability and Inclusion.
Location: 1a Woodside Road Industrial Estate, Woodside Road, Ballymena, BT42 4QJ
Contact Tel: 028 256 59111
For more information see:

Cedar Foundation Floating Support
Provider: Cedar Foundation Support
Description: Referrals can be made by anyone interested in accessing the service for themselves or by a professional, family member or other organisation. The Floating Support Service is for adults (over 18) living in their own home, or about to move out soon, who want to be able to carry out their housing responsibilities as independently as possible. In the Northern Trust Floating Support is provided for people affected by Brain Injury, Physical Disability and Sensory Disability.
Contact Tel: 028 90461834
For more information see:


Disability Action Transport
Provider: Disability Action
DATS is a local urban transport service for people with disabilities or for those who find it difficult using mainstream public transport. Membership is free but a fare is charged for each trip taken. You will need to complete a membership application form and meet the criteria for membership. The service is available from 8.00am until 8.00pm daily Monday to Friday and from 9.00am until 5.00pm on Saturday and Sunday. On Bank Holidays there is no service. The booking office is open from Monday to Friday from 9.00am to 4.00pm (excluding Public Holidays). As a new member of the Transport service, you can book your first single or return trip within your operational area for free. After that, all single trips within your operational area are charged at £2.30 per trip.
Contact Tel: 0845 608 5555


North Coast Community Transport
Provider: North Antrim Community Transport
Dial a Lift – for registered members. Door to Door Transport is available to registered rural dwellers who are unable or find it difficult to use public transport to local services such as: shopping, clinics, post office, chemist and access to training. Dial a lift CANNOT be used for hospital appointments, Health Trust led Day Centres or school to home transport. Bookings Must be made no later than 4 o’clock on the previous day.
Available – Monday to Friday 8.00 a.m. – 6.00 p.m.
SIF – Funding from Social Investment Fund offers an extension to our operational hours for Dial a Lift and can now provide new and current members with transport to: Shopping Trips, Church / Chapel Services, Further / Higher Education, Training & Employment, Recreation, Hospital appointments – outside operational areas
Extended Hours: Monday – Friday 8 a.m. – 8 p.m. Saturday & Sunday 9 a.m. – 5 p.m.
Feeder Service – Your local rural transport partnership can provide transport from your door to the bus stop to members who can travel on public transport and want to go outside their operational area.
Group Hire is available to registered ‘Not for Profit’ groups within your Council area. Groups have a choice of having their own driver trained in-house to MiDAS (Minibus Driver Awareness Scheme) standard or they can book a paid driver. Groups include: Church, Youth, Sport, Community.
Contact Tel: 028 703 21234
For more information see:

Eyes and Ears
Action on Hearing Loss
Provider: Action On Hearing Loss
Description: Action On Hearing Loss (previously RNID) provides a range of services for people who are deaf or hard of hearing. They can also carry out a basic hearing check over the phone.
Contact Tel: 028 9023 9619
For more information see:

Action On Hearing Loss Hear to Help Clinic Ballymena
Provider: Action On Hearing Loss
Description: Advice on how to use and clean your hearing aids. Information on hearing loss and all the services that can help you. New batteries, Ear mould tubing and Wax guards which should be changed regularly. 10.00am to 12.00pm Last Second Friday of each month
Location: Wilson House Day Centre, Broughshane
Contact Tel: 028 944 24322/ 07940160672/ 07939169114
For more information see:

RNIB Northern Ireland
Provider: RNIB
Description: RNIB (Royal National Institute of the Blind) in Northern Ireland provides people recently diagnosed with loss of sight with support to help them adapt to difficult circumstances, retain confidence and quickly regain their independence. They have a number of eye clinic liaison officers.
If you would like to speak to someone from the RNIB eye health information team or have any queries about your sight contact RNIB helpline.
Contact Tel: 028 9032 9373
Helpline Tel: 030 3123 9999
Coleraine/ Ballymoney/ Ballymena Tel: 07711190440
For more information see:

Mental Health

Aware Defeat Depression
Provider: Aware Defeat Depression
Description: Aware Defeat Depression is a voluntary organisation dedicated to providing support and information for all those affected by depressive illnesses across Northern Ireland
Contact Tel: 028 9035 7820
Helpline Tel: 084 5120 2961
For more information see:

Provider: Lifeline
Description: Lifeline is the Northern Ireland crisis response helpline service for people who are experiencing distress or despair. No matter what your age or where you live in Northern Ireland, if you or someone you know is in distress or despair, Lifeline is here to help.
Contact Tel: 080 8808 8000
For more information see:

NIAMH and Beacon
Provider: Northern Ireland Association for Mental Health
Description: Provides day-to-day care and support where needed, to enable people to live full and active lives. Niamh work in partnership with individuals to cultivate their capacity for creativity, care, compassion, realism and resilience. They promote and supporting the recovery of hope and ambition for flourishing mental health. This takes place through emotional and practical support and group work.
Location: Various
Contact Tel: 028 9032 8474
For more information see:

Provider: Samaritans
Description: Samaritans provides confidential non-judgemental emotional support, 24 hours a day for people who are experiencing feelings of distress or despair, including those which could lead to suicide.
Contact Tel: 028 9066 4422
For more information see:


Positive Living Programme
Provider: Northern Health and Social Care Trust
Description: Positive living programmes have been developed to provide participants the opportunity to explore and learn skills to enable them to identify and overcome stressors in their lives. The programme uses group methods which focus on the use of positive thought processes and techniques in the management of stress. The programme helps to improve social, interpersonal and communication skills, through education and group support and helps support people who have identified feelings of distress leading from concerns and worries. General Practitioners and any trust health and social care professional can make referrals.
Location: Wilson House Day Centre
Contact Tel: 028 258 63820

Home Care Reablement
Provider: Northern Health and Social Care Trust
Description: The Home Care Reablement Service is a short term service for all new domiciliary care referrals which aims to assist people to regain skills and confidence to live as independently as possible within their own home and community.
Location: Wilson House Day Centre
Contact Tel: 028 258 63820


Mobility Issues
British Red Cross Mobility Aids
Provider: British Red Cross
Description: British Red Cross Provides short term loans of mobility aids to people in need, including wheelchairs, commodes, walking sticks and Zimmer frames.
Contact Tel: 077 3834 1753
For more information or to request a mobility aid see:

Stepping Towards Enhanced Postural Stability (STEPS)
Provider: Northern Health and Social Care Trust
Description: STEPS is a 16 week exercise and education programme. It is designed to help prevent falls and fractures, and promote independent living. The programme is available to adults over 55 years of age. General Practitioners and any trust health and social care professional can make referrals.
Location: Wilson House Day Centre
Contact Tel: 028 258 63820


Relate NI
Provider: Relate Northern Ireland
Description: Relate NI provides a confidential relationship counselling service for those who have relationship or marital problems.
Contact Tel: 028 9032 3454
For more information see:


Page last updated:31 July 2018