2017/18 Annual Quality Report launched

8 November 2018

The Trust has launched its 2017/2018 Annual Quality Report to coincide with World Quality Day, a day designed to increase worldwide awareness of the important contribution that quality makes to organisational success. This report looks at five strategic themes for the organisation and describes the achievements and challenges the Trust faced.

Dr Tony Stevens, Chief Executive of the Trust said, “The 2017/2018 Quality Report demonstrates our commitment to delivering safe, high quality care, and our focus on the wellbeing of the people we serve, and those who work for us.

“Service reform and modernisation, driven by our Reform and Modernisation Plan, now in its third year continued to be top of our agenda this year. Our Innovation and Quality Improvement and Partnership and Engagement approaches are key enablers to RAMP, along with an active programme of supporting our people, pulling collective leadership, and deliberately seeking close and seamless co-ordination of services across boundaries.

“We recognise that continuous improvement in the way we do things and meaningful partnership between the communities we serve and all our staff is essential if we are to meet the challenges health and social care faces.

“Central to RAMP and IQI is staff and patient engagement through co-production/ design in the delivery of innovation and quality improvement approaches to delivery of care. We are working in partnership with Integrated Care Partnerships, Councils, Community and Voluntary Sector organisations and service users and carers with regard to the newly implemented locality based services”.

Some of the great work highlighted in the report included the Trust’s participation in the Institute for Healthcare Improvement (IHI) “Breaking the Rules for Better Care” week, and the ‘What Matters to You?’ campaign. Both of these initiatives provide an opportunity for staff and service users to tell us about the ‘rules’ that get in the way of patient care, and the aspects of our patient’s care which are most important to them. Action plans have been developed based on the feedback and these are being progressed within the context of the IQI Strategy delivery.

Trust achievements have also been highlighted in the 2017/2018 Quality report. The Trust has been recognised on a number of occasions for exceptional performance or individual achievement and, in May 2017, the Northern Trust was one of the CHKS (Caspe Healthcare Knowledge Systems) Top Hospitals, an accolade awarded to the top performing CHKS client trusts.

Dr Tony Stevens concluded,” I would like to take this opportunity to thank all our staff for their hard work and continued dedication to providing the highest quality of care. I would also wish to acknowledge the centrality of our patients and clients in everything we do”.

Eileen McEneaney, Executive Director of Nursing; Dr Tony Stevens, Chief Executive; Jennifer Welsh, Deputy Chief Executive and Director of Operations; Lisa Craig, Patient Safety Support Officer and Sinead O’Kane, Assistant Director Governance and Risk Management at the launch of the 2018/2018 Annual Quality Report.

8th November 2018