Quality Strategy sets out ambition to deliver high quality health and social care services

The Northern Health and Social Care Trust has launched its first Quality Strategy which sets out our ambition and strategic priorities to deliver high quality care over the next three years.

Our strategy has been developed against a challenging backdrop which requires daily innovation, standardisation and a focus on improvement. Financial issues and capacity issues will not be resolved quickly, but our aim is to continue to provide services that are clinically effective, safe, well-managed, responsive to service user needs, and offer a positive patient experience.

Engagement

Commenting on the strategy, Anne O’Reilly, Chair said: “This strategy defines our response as a Trust to deliver quality health and social care to meet the future needs of all our population.  We engaged extensively with service users, carers, partner organisations and staff who shared what matters to them and what we need to do to continuously improve.”

“Staff told us they want to make service users feel valued and heard, set clear expectations and involve service users and staff in all decisions around service delivery. There was a clear sense that we need to design our services with our service users’ needs in mind, and ensure that their lived experiences influence how we plan and deliver services for our community.”

Improvement

Jennifer Welsh, Chief Executive said: “The challenges facing our health and social care system are well documented. We know that waiting lists are too long, that we need to get the fundamentals of care right and that people should get the same standard of good care no matter where they are treated.”

“Our Quality Strategy sets out our commitment to continuous improvement within our Trust, striving to make services safer, improving outcomes, and for service users to have a positive experience of the services they receive.”

“The strategy provides a roadmap helping support and guide all our work towards a unified ambition and sustained improvement. We aim to use it as the foundation to inspire our staff to innovate, excel and seize the opportunities over the next three years.”

Northern Health and Social Care Trust Quality Strategy 2024-2027

3rd October 2024