Contact
Trust headquarters
Bretten Hall, Antrim Area Hospital, Bush Road, Antrim, BT41 2RL
Switchboard
Our main switchboards are 028 9442 4000 or 028 7032 7032.
Contact a specific service
To contact a specific service or department, please visit the A-Z services page to find the service’s details.
User feedback and complaints
We encourage complaints, enquiries, comments/suggestions and compliments and views them as a positive opportunity for learning and improving services. Your feedback is important to us and will be taken seriously. Please contact our service user feedback team to provide your feedback or complete our online form.
Service User Feedback Department
Bush House, 45 Bush Road, Antrim, BT41 2QB.
Email: user.feedback@northerntrust.hscni.net
Tel: 028 9442 4655
Our complaints procedure answers any questions you may have regarding our complaints process.
Alternatively, service users, families and carers can share their experience through online user feedback platform Care Opinion.
Raising a concern in the public interest
In March 2024, the Minister for Health launched the HSC Regional Framework and Model Policy for Raising Concerns in the Public Interest.
The Trust is committed to openness, the HSC value through which we display honesty and transparency with our patients, clients and colleagues.
The Raising Concerns in the Public Interest Policy is available for individuals who wish to raise any concerns relating to the Trust and the types of concerns are detailed within the policy.
For any queries on the raising concerns process, please contact the Northern Trust Workforce Governance Team at:
NHSCT Workforce Governance Team, Human Resources Department, Holywell Hospital, Steeple Road, Antrim, BT41 2RJ.
Email: raising.concerns@northerntrust.hscni.net
For issues relating specifically to patient or service user care, or their experience, individuals should access the Trust complaints procedure.
Contact our media team
We welcome media enquiries on a broad range of subjects. Please email press.office@northerntrust.hscni.net or contact us on 028 2563 3762. If you are contacting us during the week after 5pm, or the weekend, please contact 079 1788 9405.
Please note: This number is only to be used by members of the press.
Support and information in other languages
If you require information in a different language or format, please contact our Equality team. You can email equality.unit@northerntrust.hscni.net or contact 028 2766 1377.
Connecting with us on social media
We encourage you to connect with us on social media, where we strive to keep people informed about our work, highlight sources of support and raise awareness of issues and events.
Find out more about our channels and our social media house rules..
