Contact us
Trust headquarters
Bretten Hall, Antrim Area Hospital, Bush Road, Antrim, BT41 2RL
Switchboard
Our main switchboards are 028 9442 4000 or 028 7032 7032.
Contact a specific service
To contact a specific service or department, please visit the A-Z services page to find the service’s details.
How to make a complaint
We are committed to providing high quality treatment and care. We value complaints and use information from them to help us improve our services.
You can make a complaint in person at the place where you have received care, treatment or advice, or by making contact with the service, where the matter that you want to complain about happened. You can do this by telephone, by email, or in writing.
More information is available in our complaints handling procedure.
You can complain by using our online complaints form, or contact us by:
Telephone: 028 94424655
Email: Complaints@northerntrust.hscni.net
Write to:
Complaints Department
Northern Health and Social Care Trust
Bush House
45 Bush Road
Antrim
Co Antrim
BT41 2QB
Alternatively, service users, families and carers can share their health and social care experience on Care Opinion.
How to share a compliment
We value compliments on the treatment and care we provide and share these with the staff and service that is being complimented.
We are committed to providing high quality treatment and care. Letting us know when we meet this standard gives helpful feedback to staff and has a positive effect on staff morale.
Compliments also help us identify areas of best practice which can be shared with other services and teams within the Trust and promote confidence in Trust services.
You can share a compliment in person at the place where you received care, treatment or advice. You can also share your positive feedback by using our online feedback form or send an email to: compliments@northerntrust.hscni.net.
We will record your compliment and share it with the service you are complimenting.
Alternatively, you may wish to share your health and social care experience on Care Opinion.
Raising a concern in the public interest
In March 2024, the Minister for Health launched the HSC Regional Framework and Model Policy for Raising Concerns in the Public Interest.
The Trust is committed to openness, the HSC value through which we display honesty and transparency with our patients, clients and colleagues.
The Raising Concerns in the Public Interest Policy is available for individuals who wish to raise any concerns relating to the Trust and the types of concerns are detailed within the policy.
For any queries on the raising concerns process, please contact the Northern Trust Workforce Governance Team at:
NHSCT Workforce Governance Team, Human Resources Department, Holywell Hospital, Steeple Road, Antrim, BT41 2RJ.
Email: raising.concerns@northerntrust.hscni.net
For issues relating specifically to patient or service user care, or their experience, individuals should access the Northern Trust Complaints Handling Procedure.
Contact our media team
We welcome media enquiries on a broad range of subjects. Please email press.office@northerntrust.hscni.net or contact us on 028 2563 3762. If you are contacting us during the week after 5pm, or the weekend, please contact 079 1788 9405.
Please note: This number is only to be used by members of the press.
Support and information in other languages
If you require information in a different language or format, please contact our Equality team. You can email equality.unit@northerntrust.hscni.net or contact 028 2766 1377.
Connecting with us on social media
We encourage you to connect with us on social media, where we strive to keep people informed about our work, highlight sources of support and raise awareness of issues and events.
Find out more about our channels and our social media house rules..
